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Public Fill Rate Page

The public fill rate page provides a read-only, shareable view of an event's fill rate data. It is designed to be shared with hospital clients and other external stakeholders who need visibility into staffing progress but do not have (or need) an HCSS Events Platform account.

Purpose​

During strike staffing, hospital clients frequently ask: "How are we looking on staffing?" Rather than generating and emailing static reports, the public fill rate page gives clients a live link they can check at any time to see current fill rate data.

Key Characteristics​

FeatureDetails
No login requiredAnyone with the link can view the page.
Read-onlyNo data can be edited, exported, or modified through this page.
Real-timeData reflects the current state of confirmed caregivers and requirements.
Event-specificEach link is tied to a single event.
ShareableThe URL can be sent via email, chat, or embedded in client communications.
🔒Requires permission: Events.Update

To generate or retrieve the public fill rate link for an event:

  1. Open the event and navigate to the Requirements / Fill Rate tab.
  2. Click the Share button (or Public Link button) in the toolbar.
  3. A dialog appears with the public fill rate URL.
  4. Click Copy Link to copy the URL to your clipboard.
  5. Share the link with the hospital client via email, messaging, or other communication channels.

The public fill rate URL follows this pattern:

https://app.hcsscorp.com/public/fill-rate/{event-id}

The {event-id} is a unique identifier for the event. The link does not expose any sensitive information in the URL itself.

tip

Bookmark the Share dialog location so you can quickly retrieve the link when a client asks for it. The link does not change once generated — you can share the same URL repeatedly.

What the Public Page Displays​

The public fill rate page shows a simplified version of the internal fill rate view. It is designed for clarity and ease of understanding by non-technical stakeholders.

Page Header​

  • Event Name — The name of the strike event.
  • Client Name — The hospital or health system.
  • Event Dates — The start and end dates of the strike.
  • Overall Fill Rate — A large, prominently displayed percentage with color coding.

Fill Rate Summary by Facility​

The page displays fill rate data organized by facility:

FacilityRequiredConfirmedFill Rate
Memorial General Hospital12010890%
St. Joseph Medical Center453169%
Event Total16513984%

Drill-Down by Unit and Specialty​

Each facility row can be expanded to show unit-level and specialty-level fill rates:

Memorial General Hospital: 90% [Green]
  |-- ICU: 95% [Green]
  |     |-- RN - Critical Care: 92% [Green]
  |     |-- CNA: 100% [Green]
  |
  |-- Med-Surg 3rd Floor: 80% [Yellow]
  |     |-- RN - Med-Surg: 75% [Yellow]
  |     |-- LPN: 90% [Green]
  |
  |-- Emergency Department: 93% [Green]
        |-- RN - Emergency: 93% [Green]

Color Coding​

The same color-coded thresholds used internally are applied on the public page:

ColorFill Rate RangeMeaning
Green90% - 100%On target.
Yellow70% - 89%At risk.
RedBelow 70%Critical staffing gap.

What the Public Page Does NOT Display​

The public fill rate page intentionally excludes sensitive operational data:

Excluded DataReason
Caregiver names and contact informationPrivacy and confidentiality.
Individual caregiver statusesInternal operational detail.
Survey responsesInternal operational detail.
Travel itinerariesPrivacy and operational security.
LOU detailsContractual confidentiality.
Internal notes and descriptionsInternal only.
Shift-level breakdowns (Day/Night/Evening)Simplified for client consumption. The internal view provides shift-level detail.
note

The public page shows aggregated numbers only: Required, Confirmed, and Fill Rate at the facility, unit, and specialty levels. No personally identifiable information (PII) is exposed.

🔒Requires permission: Events.Update

You can control whether the public fill rate page is accessible:

  1. Open the event and navigate to the Requirements / Fill Rate tab.
  2. Click the Share button.
  3. Toggle the Enable Public Link switch.
    • On: The link is active and accessible to anyone who has the URL.
    • Off: The link returns a "Page not available" message. Previously shared URLs stop working immediately.
StateBehavior
EnabledThe public page is live and shows current data.
DisabledThe URL returns a generic "not available" page. No data is exposed.
ScenarioRecommendation
Event is in Draft status.Keep the link disabled until data is ready to share.
Event is Archived.Consider disabling the link, as data will no longer change.
Client relationship changes.Disable the link if the client should no longer have access.
Security concern about link exposure.Disable the link and generate a new one if needed.
caution

The public fill rate link does not require authentication. Anyone who has the URL can view the page. Treat the link with the same care you would treat any shared confidential information. If you suspect the link has been shared with unintended parties, disable it immediately.

Automatic Behavior by Event Status​

The public fill rate page behavior varies by event status:

Event StatusPublic Page Behavior
DraftLink is disabled by default. Can be manually enabled.
PlanningLink can be enabled. Shows current requirement and confirmation data.
ActiveLink can be enabled. Most commonly used during this phase.
CompletedLink remains active if enabled. Data is final.
ArchivedLink is automatically disabled. Returns "not available."

Use Cases​

Sharing with Hospital Administration​

During a strike event, hospital leadership needs regular updates on staffing coverage. Instead of sending email reports that are immediately outdated, share the public fill rate link so they can check progress at any time.

Example email to a client:

Subject: Staffing Fill Rate Dashboard - Memorial General Strike

Hi [Client Name],

You can view real-time staffing fill rates for your event at the link below. This page updates automatically as candidates are confirmed.

[Link to public fill rate page]

Please let us know if you have any questions about the numbers.

Sharing with Union Representatives​

In some scenarios, sharing fill rate data with union representatives may be part of the communication process. The public page provides transparency without exposing caregiver identities.

Embedding in Status Reports​

The public fill rate URL can be included in status report documents or presentations. Since the page is always current, recipients can click the link for the latest data even if the report itself is days old.

Permissions Reference​

ActionRequired Permission
Generate / retrieve the public fill rate linkEvents.Update
Enable or disable the public linkEvents.Update
View the public fill rate pageNone (public access via URL).
View fill rate data internallyEvents.FillRate

Troubleshooting​

Client reports "Page not available"​

The public link may be disabled. Open the event, go to the Share dialog, and verify the Enable Public Link toggle is on.

Client sees outdated data​

The public page shows real-time data. If the client sees data that seems stale, verify that candidate statuses have been updated in the system. The public page does not cache data — it always reflects the current state.

Disable the public link immediately via the Share dialog. The URL will stop working within seconds. If needed, you can re-enable it later — the same URL will resume working. There is no mechanism to generate a new URL for the same event; disabling is the security control.