Welcome to the HCSS Events Management Platform
The HCSS Events Management Platform is a comprehensive healthcare staffing solution purpose-built for managing strike events and rapid-response workforce deployments. It streamlines the entire lifecycle of a staffing event -- from initial planning through candidate recruitment, travel coordination, on-site operations, and post-event reporting.
Who Is This Platform For?
The platform serves healthcare staffing organizations that need to rapidly mobilize qualified caregivers during labor disputes, natural disasters, or other critical staffing shortages. The platform supports six distinct roles, each tailored to a specific function within the staffing operation:
| Role | Purpose |
|---|---|
Admin | Full system access -- user management, configuration, and all operational functions |
Leadership | Executive visibility -- read-only dashboards and reporting across all events |
Scheduler | Staffing operations -- assignments, fill rates, shift requirements, and LOU management |
Travel Coordinator | Logistics -- travel booking, change requests, and pre-arrival coordination |
Supervisor | Operational oversight -- candidate pools, surveys, hotels, and airports |
OnsiteAdmin | Facility operations -- arrival tracking, orientation, and onboarding |
What Can You Do?
Plan and Launch Events
Create strike events with detailed facility information, shift requirements, and staffing targets. Move events through a structured lifecycle from Draft to Active to Completed.
Recruit and Manage Candidates
Import caregiver databases, build candidate pools for specific events, and track each candidate through the recruitment funnel -- from initial contact to confirmed deployment.
Coordinate Travel and Logistics
Book flights, hotels, and ground transportation. Handle change requests and cancellations. Send pre-arrival instructions so caregivers know exactly what to expect.
Track On-Site Operations
Monitor arrivals and orientation completion. Verify credentials and compliance documents. Track daily work assignments and hours throughout the event.
Send and Manage LOUs (Letters of Understanding)
Generate and send Letters of Understanding to candidates via email campaigns. Track viewing, signing, and acceptance in real time.
Survey and Communicate
Deploy surveys to candidates and caregivers at any point in the process. Use general survey campaigns for broader communication needs and referral tracking.
Ensure Compliance
Create compliance document templates, assemble packets, and send them for e-signature. Maintain a complete audit trail of all compliance activities.
Analyze and Report
Access real-time analytics dashboards covering fill rates, deployment metrics, and operational KPIs. Export data for external reporting needs.
Platform Architecture
The platform is a modern web application with:
- React frontend -- responsive single-page application accessible from any modern browser
- .NET 9 backend API -- high-performance REST API with role-based access control (RBAC)
- Azure cloud hosting -- deployed on Azure App Service with Azure Static Web Apps for the frontend
- Multi-factor authentication -- secure login with email-based MFA
Getting Started
New to the platform? Start here:
- Quick Start -- First login, MFA setup, and navigation basics
- Understanding Roles -- Learn what your role can and cannot do
- Navigating the App -- UI overview and common workflows
Reference
Looking for specific details?
- Glossary -- Healthcare staffing terminology
- Permission Matrix -- Complete role-by-permission breakdown
- Status Workflows -- Event, LOU, deployment, and candidate state machines