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HCSS Events Platform Documentation Site Launch

· 2 min read
HCSS Team
HCSS Team
Healthcare Staffing Solutions

We are excited to announce the launch of the HCSS Events Platform documentation site! This is your new central hub for everything you need to know about the platform.

What's Included​

User Guides​

Comprehensive guides for every feature in the platform:

  • Event management and fill rate tracking
  • CSV import system with multi-facility support
  • Survey campaigns (Availability, Confirmation, Travel, Exit)
  • Letter of Understanding (LOU) workflow
  • Travel coordination and pre-arrival instructions
  • On-site operations and shift tracking
  • Compliance and e-signature management
  • Analytics and reporting

Role-Based Training Paths​

Structured learning journeys tailored to each role:

  • Admin (~2 hours) — Full system walkthrough
  • Leadership (~30 min) — Dashboard and analytics focus
  • Scheduler (~1.5 hours) — Import, assignments, fill rates
  • Travel Coordinator (~45 min) — Booking and itineraries
  • Supervisor (~1 hour) — Candidates, surveys, reference data
  • On-Site Admin (~30 min) — Arrivals, orientation, tracking

Reference Materials​

  • Complete permission matrix across all 6 roles
  • Healthcare staffing glossary
  • Status workflow diagrams for events, candidates, and LOUs

In-App Help​

Look for the help button in the app header and contextual ? links on every page to jump directly to the relevant documentation.

Feedback​

Found something unclear or missing? Let us know through the support channels listed in the Getting Help page.